DTMF Configuration in Twilio
DTMF configuration should be as per the Twilio Connector. The APP_NOINPUT_TIMEOUT defines the number of seconds the Twilio connector need to wait before sending the user’s DTMF input. For use cases where we there is a longer DTMF input we need configure a higher value. For use cases where the input is shorter the configuration can contain lower value. This parameter is important as it directly affects the number of seconds U-Self Serve takes to provide a response.
Example:
For Phone number, which contains 10 digits, we can configure 8 seconds.
For PIN number which contains 4 digits, the variable can be set as low as 2 seconds.