Cisco CTI - CTI Server Config

Create or edit the CTIServer_CiscoCTI.ini file on the U‑Capture Collector to define the CTI server connections and the additional UCCX metadata.

[General]

The [General] section holds global settings that apply to the Uniphore and Cisco UCCX integration.

[General]
RecorderAddress=127.0.0.1
CtiHeartbeatInterval=10

Attribute	Description
`RecorderAddress`	Defines the Collector IP address that the CTI Server should connect to. For multiple Collector connections, separate with a comma.
`CTIHeartbeatInterval`	Set to a specific time period (in seconds) to configure an interval for heartbeat messages coming from the UCCX CTI (in seconds). The minimum available value is `5` seconds. If not specified, defaults to `10`.

[EventLogging]

The [EventLogging] section contains configuration details to enable/disable event logs.

[EventLogging]
DataLogEnabled=1
TextLogEnabled=1
MaxFileSizeMB=150

Attribute	Description
`DataLogEnabled`	Enable (`1`) or disable (`0`) the logging of Event data, if not specified the default value is `0` (disabled).
`TextLogEnabled`	Enable (`1`) or disable (`0`) the logging of Text data, if not specified the default value is `0` (disabled).
`MaxFilesSizeMB`	The maximum event log file size (in MB) before the file will wrap. If not specified the default value is `150`.

[UCCReader1]

The [UCCReader1] section configures the CTI server connection to the internal UCCX database.

[UccReader1]
CtiAddressA=170.10.200.100
CtiPortA=12028
CtiUsername=redboxCTI
CtiPassword=
EncryptedCtiPassword=
IsUCCX=true
ProtocolVersion=13

Attribute	Description
`CTIAddressA`	The specific name or IP address of the UCCX Server, for example: `170.10.200.100`
`CTIPortA`	Set to the port number for communication between the Collector and the CTI Server, for example `12028`
`CTIUsername`	The specific username used to access the UCCX server.
`CTIPassword`	The specific password used to access the UCCX server. Note Once the `CtiPassword` has been read by the Collector, it will be obscured and written back to the configuration file as the `EncryptedCtiPassword`.
`EncryptedCTIPassword`	Encrypted password received from configuration file.
`IsUCCX`	Flag which defines the type of database used, for UCCX this field should be set to `true`.
`ProtocolVersion`	The version of the CTI Server protocol to use, should be configured to the highest version supported by the CTI Server and the telephony provider. If not specified, defaults to `13`.*

* Supported protocol version for UCCX are stated below:

In this section:

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