Uniphore Customer Portal

Context-Based ASR

Starting from this release, U-Self Serve supports context-based ASR to improve accuracy of transcription and Entity extraction in a turn-specific context.

U-Self Serve Flow Admin can now configure Context ASR by creating ASR Groups for a specific language. Large data sets having Bulk Entities and Custom Entities are uploaded as ASR Groups in a specific pattern, and then extracted to train the ASR model. At runtime, the U-Self Serve dialog manager provides the right context ASR Group name per turn, which is used by ASR to improve recognition.

For details on configuring ASR Groups for your account, click here.ASR Configuration - An Overview

Introducing Bulk Entity Management

Using and managing a Bulk Entity can provide faster recognition of Intents. Bulk Entity values are maintained in hierarchical lists that are extracted from ASR Groups. Instead of entering a long list of values manually through the UI, a Flow Admin can now upload Entity lists thus saving time and effort.

For details on creating a Bulk Entity in an Intent, click here.Creating an Entity

Performance and Scalability Improvement

U-Self Serve can now support up to 500 concurrent conversations on a single cluster.

U-Self Serve certified with Amazon Connect

U-Self Serve is now certified with Amazon Connect. Any organization that uses Amazon Connect inbound and/or outbound number for its end consumer facing support operations, can now integrate securely with U-Self Serve Virtual Assistant.

For more information about Amazon Connect Integration with U-Self Serve, click here.

Avaya Aura Experience Portal and Cisco CVP Re-Certification

The re-certification process for Cisco CVP and Avaya Aura Experience Portal is completed. U-Self Serve can integrate with Avaya Aura Experience Portal and Cisco CVP to provide a seamless conversational experience to end users who call Avaya Aura/Cisco CVP based contact centers.

For more information about Avaya Aura Experience Portal integration with U-Self Serve, click here.

There are no enhancements in this release.

There are no defect fixes specific to this release.