1. How X-Stream Works
X-Stream delivers quick and accurate answers to questions during interactions with an IVA or live agent, thanks to the integration of several advanced technologies:
Natural Language Processing (NLP): Analyzes, understands, and derives meaning from words and phrases. It applies emotion and sentiment analysis to predict intents, enhancing understanding accuracy.
Knowledge Extraction: Extracts entities from both structured and unstructured data across the enterprise, unifying them into knowledge graphs. This allows the system to understand the relationships between different concepts.
Cognitive Search: Utilizes question-answering models to understand user intent, query context, and entity relationships, delivering precise information beyond traditional keyword-based searches.