View Feedback List
This API lists the feedback created by a supervisor for a specific ACW agent’s session (call).
Endpoint
Method: GET
URL: https://api.<region>.cloud.uniphore.com/sms/v2/api/feedbacklist/{supervisorId}/{agentCRMId}/{conversationId}?environment=<env_name>
Path Parameters
Path Parameter | Description | Data Type | Required / Optional |
|---|---|---|---|
| The user ID of supervisor | String | Required |
| The user ID from the client/customer database. If the audio logger provides the station-id instead of agent-id, this user ID for the ACW Agent should be the agent's station-id. | String | Required |
| Internally system-generated unique identification number. | String | Required |
Query Parameter
Parameter Name | Description | Data Type | Required / Optional |
|---|---|---|---|
| Operating environment type. Three out-of-the-box environments are provided for each account:
| String | Optional |
Example Response
[
{
agentId: uni123,
feedbackText: Please talk politely
sent: true
}
]
Response Parameters
Response Parameters | Description |
|---|---|
| The user ID of ACW agent |
| List of feedback message sent to the specific ACW agent |
| Whether the Feedback is sent or not. Example: True or False |
Response and Error Codes
Response Code | Description |
|---|---|
200 | OK – Displays the list of feedback |
401 | Invalid request. Please provide a supervisor id / agent CRM id / session id. |
500 | Internal error |