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User Audit Trails

The User Audit Trail feature helps organizations to monitor data and keep track of potential security breaches or internal misuses of information. The Audit trail which tracks what changes were made, who made the changes and when were the changes made helps in maintaining traceability. The activities and timelines of a Business Analyst and Administrator are captured and monitored that helps organizations to keep track of how and when the actions were performed which is useful for auditing purposes. User Audit Trails are available for a Client for every Organization and Category. Logs are available in the database for the user with role of Business Analyst and Administrator.

The user activity logs include all create, edit, and delete operations.

Action Items

Definition

Create

Captures new configuration details.

Update

Captures any modification to the existing configuration

Delete

captures configuration deletion details

User Audit Trail – Administrator

When an Administrator creates, updates or deletes an application configuration, including Organization setup and Business Process (Category), and user configuration, these activities are captured in the audit logs output.

Audit Output:

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The following values are displayed in Audit logs output:

  • Date and Time

  • Organization

  • Category

  • Role

  • User Name

  • External ID

  • Email

  • Module

  • Action

  • Parameters

  • Details

  • Status

Action Items:

Find the below action items included in audit logs for Administrator role:

Action Items

Definition

Add

Adding of parameters such as Organization, Category and User

Edit

Editing of parameters such as Organization, Category, User

Delete

Deleting of parameters such as Organization, Category, User

Login

Log into Administrator

Logout

Log out from Administrator

User Audit Trail – Business Analyst

When a Business Analyst create, update or delete the configuration of entities, alerts, summary, disposition and promise, these activities are captured along with user ID and timestamp in the database for auditing purposes.

Entity

NLP Entity

The table names that are impacted when creating, editing, or deleting entities are listed below.

Action Items

Table Name

  • Create, update, import or delete NLP entities

  • Configure keyphrase for an entity

  • Copy keyphrases from other entities

  • Configure entity details such as Keyphrase Matching Channel, Entity Position, Match Type, Entity Extraction Channel, Turn

  • Submit entities

  • Train entities

entity_version entity_ic_keyphrase_map_version

entity_input_component_version

entity_output_component_version

Create, update or delete entity catalogs

entity_catalog_version

Import AI entity from model

entity_version

entity_output_component_version

entity_ic_keyphrase_map_version

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entity_version

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entity_input_component_version

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entity_output_component_version

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entity_catalog_version

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Rule Entity

The table names that are impacted when creating, editing, or deleting rule entities are listed below.

Action Items

Table Name

  • Create or update rule entity with different conditions

  • Delete rule entity

entity_version

rule_config_version

rule_component_version

rule_nested_entity_map_version.

rule_component_version

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rule_config_version

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rule_nested_entity_map_version

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Complex Entity

The table names that are impacted when creating, editing, or deleting complex entities are listed below.

Action Items

Table Name

  • Create, update or delete complex entities

  • Configure API settings including Endpoint and Response content type

  • Configure request key and entity/metadata name

entity_version

api_configuration_version

AI Entity

The table names that are impacted when importing AI entities from model are listed below.

Action Items

Table Name

Import AI entities from model

entity_version

entity_output_component_version

ACW Summary

For complete details about the ACW Summary Logs, see Release 2023.3.

ACW Disposition

For complete details about the ACW Disposition Logs, see Release 2023.3.

Alerts

The table names that are impacted when creating, editing, or deleting alerts are listed below.

Action Items

Table Name

  • Create, update or delete alerts

  • Configure alerts with keyphrase attribute and call attribute

  • Configure output (alert message) to be displayed in the Agent Desktop

  • Submit or train alerts

intent_version, intent_attribute_map_version, alert_attribute_version, alert_attribute_group_version, attribute_keyphrase_map_version

alert_attribute_group_version

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attribute_keyphrase_map_version

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alert_attribute_version

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intent_attribute_map_version

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intent_version

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Ghost call

The table names that are impacted when creating, editing, or deleting ghost call configuration are listed below.

Action Items

Table Name

Create, update or delete ghost call configuration through API

ghost_call_config_version

ghost_call_config_version

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CTI Language Engine

The table names that are impacted when creating, editing, or deleting CTI language engine configuration are listed below.

Action Items

Table Name

Create, update or delete CTI language engine mapping through API

cti_language_engine_version

ASR Instance

The table names that are impacted when creating, updating or deleting ASR instances in bulk or given language code and engine name through API are listed below.

Action Items

Table Name

Create, update or delete ASR instances through API

asr_instance_version

asr_instance_version

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