Supervisor and Agent Mapping
Supervisors are to be mapped with the agents who are reporting to them.
Follow the below steps to map an agent with the supervisor:
Click Ellipsis (
) icon of the Supervisor user. Click Edit to make changes to the Supervisor information and map the Supervisor to an Agent.
Select Agent Mapping tab to view the Agent list along with the available and selected agents count.
Select an agent, and click Add.
Note
If you want to map all the agents, then select All and click Add. To exit without adding the agents, click None.
To search a specific agent, enter the name in the Search bar under Available and Selected.
To unmap an agent, select the agent name and click Remove.
Note
If you want to unmap all the agents, then select All and click Remove. To exit without removing the agents, click None.
After adding or removing the Agents, click Save at the top of the page. To exit at anytime without saving changes, click Cancel.