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Uniphore Customer Portal

Save Feedback

This API is used to create feedback by a supervisor to a specific ACW agent. The feedback will be available in Supervisor screen.

Endpoint

Method: POST

URL: https://api.<region>.cloud.uniphore.com/sms/v2/api/savefeedback?environment=<env_name>

Query Parameter

Parameter Name

Description

Data Type

Required / Optional

environment

Operating environment type. Three out-of-the-box environments are provided for each account:

  • DEV

  • TEST

  • PROD

String

Optional

Request Body
{
  "agentCRMId": "string",
  "deleted": true,
  "id": "string",
  "message": "string",
  "send": true,
  "conversationId": "string",
  "supervisorId": "string"
}
Request Parameters

Request Parameters

Description

Data Type

Required /

Optional

supervisorId

The user ID of supervisor

Example: Sup_001

String

Required

agentCRMId

The user ID from the client/customer database. If the audio logger provides the station-id instead of agent-id, this user ID for the ACW Agents should be the agent's station-id.

Example: Agent_007

String

Required

deleted

Mention whether the feedback can be deleted or not.

Example:

True: Feedback is deleted

False: Feedback is available in Supervisor screen.

Boolean

Required

send

Mention whether the Feedback can be sent to the ACW agent or not.

Example: True / False

Boolean

Required

message

Feedback message to be sent to ACW agent

Example: Please talk politely

String

Required

conversationId

Internally system-generated unique identification number.

String

Required

Response and Error Codes

Response Code

Description

200

OK – The feedback is created.

401

Invalid request. Please provide a valid token.

500

Internal server error.

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