{
"metadata": {
"sessionId": "8c382015-b64a-484a-baa9f391311c",
"conversationRecordedDateTime ": 1719308465,
"orgHierarchyId": "114",
"direction": "Outbound",
"isLeftChannelAgent": true,
"isTestConversation": "False",
"language": "en-us",
"conversationType": "VOICE",
"participants": [
{
"name": "Agent_01",
"id": "42_D_U",
"number": "12321",
"role": "agent",
"mailId": ngtest_sales_agent@uni.com },
{
"name": "Customer_01",
"id": "93",
"number": "275422",
"role": "customer" }
],
"auxiliaryMetaData": {
"call_id": "b830ac47-c2e6-45fa-b063-0c51151ed952",
"sale_or_no_sale": "Non Sale",
"drm_or_do_id": "SEHYDO689151",
"campaign_name": "Hyd_Digital_Mirror_Personal_Loan",
"eval_local_datetime": "01-11-2023 09:34:31",
"call_duration": "00:03:38",
"language": "English",
"location": "Hyderabad",
"department": "Customer Service",
"product_type": "Personal Loan",
"reason_for_call": "Inquiry about loan terms",
"call_resolution": "Provided information about loan repayment options",
"customer_satisfaction": "Satisfied",
"call_category": "Informational",
"follow_up_required": "false",
"call_priority": "Low",
"call_source": "Website",
"call_status": "Closed" }
}
}