Right to Erase API
This section describes the Right to Erase API which is also known as Right to be Forgotten (RTBF) API. As a part of GDPR compliance, if an individual requests an organization to erase all PII (Personally Identifiable Information) to be deleted and the organization deletes the same.
In cases where the customer PII data is available in multiple places in the database, based on the dependency, the data is either anonymized or deleted. The audio file having PII is completely deleted.
Types of PII Data
Audio Files (voice contact)
Non-Speech Metadata
Transcript (Chat/Email/ Converted text from audio)
Name and CRM ID
Implementation Details
U-Analyze provides two different API endpoints as follows:
To initiate the process of a customer deletion request.
To view the status of the initiated deletion request.
The API endpoints are added in the contact-gateway module.
Endpoint
To initiate the process of a customer deletion
Method: DELETE
URL: customer/erase
Header Parameter
Type | Key | Description |
|---|---|---|
Header | Authorization | Authorization token |
Header | Username | User authorizing the request |
Header | Customer ID | CRM ID |