Right to Access API
The right to access, commonly referred to as subject access, gives end customers the right to obtain a copy of their PII (Personally Identifiable Information) data, as well as other supplementary information. It helps them to understand what PII data is collected and its security.
Types of PII Data
Audio Files (voice contact)
Non-Speech Metadata
Transcript (Chat/Email/ Converted text from audio)
Name and CRM ID
Implementation Details
U-Analyze provides two different API endpoints as follows:
To view the count of records for the given customer.
To view the data of the given customer.
The API endpoints are added in the contact-gateway module.