Restricted Metadata Field List
The Restricted Metadata Field list is applicable to Chat, Email, Voice, and Non-Speech Meta Insertion API’s.
"system_callid" "call_id" "call_created_date" "calleventdate" "tenant_id" "contact_type" "contact_type_value" "journey_id" "call_duration" "call_duration_slab_name" "call_hold" "call_hold_count" "call_hold_percentage" "agent_crm_id" "agent_name" "agent_displayname" "customer_crm_id" "customer_name" •"organization_name" "category_name" "agentsnrvalue" "agentsnrclassification" "agentspeechpercentage" "agentnonspeechpercentage" "agentabruptlydisconnect" "customersnrvalue" "customersnrclassification" "customerspeechpercentage" "customernonspeechpercentage" "customerabruptlydisconnect" "meta_call_audiotype" "meta_connected_duration" "meta_agent_hangup_status" "report_modifieddate" "customer_sentiment"