Response Parameter
Parameter Name | Description |
|---|---|
processingData | Processing data includes information related to conversation batch processing such as Processing id, start and end time of processing, and result of the batch process. |
callMetadata | Call meta data contains information related to calls for which the conversation data is fetched. Call meta data includes Organization Id, Call direction, Language, Type and so on. |
auxiliaryMetadata | Auxiliary meta date covers additional data related to the conversation. |
factsGroups | Fact groups include the fact details related to the conversation. |
scorecards | Score cards include the details section, sub-section, questions, weightage and more that related to the conversation. |
sentimentScores | Sentiment scores include the participant's sentiments (Agent and Customer) and their values. |