Overview of API Methods
This API guide provides descriptions of network protocols implemented by a X‑Platform client terminal when interfacing with the X‑Platform Server. APIs that can be used by third parties (e.g., Agent Application, Jacada Workspace, etc.) are presented in detail.
This reference guide includes the following sections:
Authenticating Against the X‑Platform Server : Explains the HTTP headers passed to handle authentication.
Interaction History: Describes the methods designed to exchange requests and responses relevant to obtaining Interaction data.
Running Flows: Describes the API method for starting new Interaction or Data Flow instances.
SMS Integration: Presents the methods involved to send a campaign SMS to a customer's mobile device.
DNIS Integration: Explains how to integrate X‑Platform Server with the DNIS application.
IVR Integration: Explains the Voice Proxy APIs, which are used to integrate a Voice IVR with Uniphore Visual IVR.
Chatbot: Presents the methods provided for working with Intent Flows.