New Fetch APIs to fulfill Customer Request
The below APIs are super useful for customers who do not have access to system generated contact ids. These new APIs require additional instance of the application components c5.2xlarge. This means that if N number of machines are in use, then one additional machine is required. For e.g., if four machines are in use, then 4+1 (5) machines are required.
The fetch APIs that follow are released to fulfill customer request:
Fetch Tenant Details
Fetch Contact List
Fetch Contact Analytics Using Client Contact ID
Fetch Transcripts Using Client Contact ID