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JTAPI CTI Server Config

Create or edit the CTIServer_JTAPI.ini file on the Collector server to define the Collector and the JTAPI connections. An example is shown below:

[General]
RecorderHost=127.0.0.1
RecorderCtiPort=6475
RecorderCtiKeepAliveTimeoutMs=30000

[JTAPI]
ScanAddressesRate=30
JavaLogLevel=WARN

[JTAPI_PROVIDER0]
IP=172.16.249.20
Login=user1
Password=password1

[JTAPI_PROVIDER1]
IP=172.16.249.21
Login=user1
Password=password1
Settings

Only configuration settings relevant to this Cisco Active integration are listed here. For all other settings, leave these set to their default values.

Section

Setting

Description

General

RecorderHost

The IP address of the Collector. Example 127.0.0.1

RecorderCtiPort

The port of the Collector. Example 6475.

RecorderCti KeepAliveTimeoutMs

The time in Milliseconds to keep the connection between the Collector and CTI Server alive. If not specified, defaults to 30000.

JTAPI

ScanAddressRate

The time in minutes how often the sever polls for metadata via the JTAPI interface. If not specified, defaults to 30.

JavaLogLevel

The log level that will be sent to CTIServer_JTAPI.Logging.ini file. If not specified, defaults to WARN.

JTAPI_Provider0

IP

The IP address of the telephony provider.

Login

The login username of the telephony provider.

Password

The login password of the telephony provider.

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