Introduction
X-Stream (Knowledge as a Service) is an innovative solution that integrates advanced conversational AI technologies with cognitive search capabilities to deliver critical knowledge, information, and expertise through a cloud-based solution. It enhances business productivity and optimizes costs by making information, typically dispersed across various formats and systems within an enterprise, easily accessible to employees and customers.
By ingesting both structured and unstructured data from various sources such as knowledge bases, websites, and documents, X-Stream transforms Intelligent Virtual Assistants (IVAs) and human agents into subject matter experts. It equips them with the precise information they need to respond to customer inquiries and provide personalized recommendations. X-Stream aims to deliver efficient, cost-effective access to knowledge, enabling agents and analysts to make informed decisions and perform their tasks more efficiently.