How does a conversation enter U-Discover?
An Admin can upload conversations to U-Discover using Create Conversation API.
When you upload a conversation, you must include the following properties:
Date
Session ID
Channel
Direction
Agent
Metadata
An Admin can upload conversations to U-Discover using Create Conversation API.
When you upload a conversation, you must include the following properties:
Date
Session ID
Channel
Direction
Agent
Metadata