Fetch Transcripts Using Client Contact ID
This API is based on Transcripts module which returns the transcripts at the word offset level based on the organization id, category id and client contact id.
Endpoint
Method: GET
URL: /v2/transcripts?orgid=&catid=&clientcontactid=
Header Parameter
Authorization - Bearer <Token> Authorization - X-USER-ID
Query Parameter
Parameter Name | Mandatory/ Optional | Type | Description |
|---|---|---|---|
| Mandatory | integer | Organization Id as query filter. |
| Mandatory | integer | Category Id as query filter. |
| Mandatory | string | Client contact Id as query filter. |
Sample Request
curl --location --request GET 'http://localhost:3120/v2/transcripts?orgid=10&catid=5&clientcontactid=50bcedd9-077e-4892-9014-071b8b6dcec6' \ --header 'X-User-Id: 1' \ --header 'Authorization: Bearer 1234567890'
Sample Response
{
"_id": "000000000000000000000000",
"lang": "es-us",
"searchLang": "en",
"startTime": 1660521600000,
"metadata": {
"tenantId": "1",
"organizationId": "2",
"categoryId": "1",
"contactId": "01d02a0d-bf47-45b4-953a-6f74b7d8e80c",
"convId": "ENGcall01",
"type": "batch",
"contactType": "voice",
"isDiarized": true,
"contactDuration": 505582,
"agentId": "3",
"agentClientId": "acdefc6b-2254-4c7d-9032-aea2425a70a9",
"customerId": "1",
"customerClientId": "customer01"
},
"turns": [
{
"startOffset": 10860,
"endOffset": 11900,
"order": 1,
"speaker": "agent",
"words": [
{
"text": "al",
"confidence": 9,
"startOffset": 10860,
"endOffset": 11100
},
{
"text": "uh",
"confidence": 4.3,
"startOffset": 11130,
"endOffset": 11900
}
]
}
],
"wsText": [
"al uh "
],
"isChunk": false,
"isLastChunk": true,
"__ts": 1661499732699
}
Response and Error Codes
Code | Response |
|---|---|
200 | OK |
400 | {"error": " |
401 | {“reason”: "Authorization failed"} |
500 | Internal Server Error |