Fetch Analytics for a Contact
This API retrieves the contact’s analytics based on the Ids passed. Contact’s analytics includes all information about a call. This is a streaming API.
Endpoint
Method: GET
URL: analytics/contacts/{id}
Header Parameter
Authorization Bearer <Token>
Query Parameter
Parameter Name | Mandatory/ Optional | Type | Description |
|---|---|---|---|
| Mandatory | string | Id of the contact for which analytics needs to be fetched |
Example Request
curl -H “Authorization: Bearer 911999706310ffbcb32981863e23ce72d5e60d7b” -XGET http://host:port/analytics/contacts/{id}
Example Response
{
"_id": "5f10785fa2803bbd2c70f170",
"contact-metadata": {
"id": "59589",
"contact-id": "fd9ab785-d0c0-4471-8e2e-4c4b334dd3f7",
"tenant-id": "1",
"org-id": "2",
"cat-id": "13",
"type": "voice",
"cust-crm-id": "26799",
"cust-id": "205",
"agent-crm-id": "26799",
"agent-id": "353"
},
"contact-attributes": {
"dur": 499382,
"dur-slab-id": "0",
"holds": 3,
"hold-dur": 50614,
"hold-pct": 0.005927214,
"cust-speech-overlap": 2068,
"cust-speech-overlaps": 1,
"agent-long-talk": 220890,
"agent-long-talks": 12
},
"business-rule-results": [
{
"id": "176",
"val": 0
},
{
"id": "1120",
"val": 0
},
{
"id": "2005",
"val": 1
},
{
"id": "2006",
"val": 0
}
],
"score-results": [
{
"id": "25",
"val": 0,
"slab-id": "105",
"components": [
{
"id": "203",
"val": 0
}
]
},
{
"id": "186",
"val": 40,
"slab-id": "578",
"components": [
{
"id": "436",
"val": 100
},
{
"id": "437",
"val": 0
}
]
}
]
}
Response and Error Codes
Code | Response |
|---|---|
200 | OK – The request was successful |
401 | {“reason”:”Authentication failed”} |
404 | {“reason”:”not found”} |
422 | {“error”: “Error while decoding response from the database”} |
500 | {“error”: “Internal server error”} |