Fetch ACW Disposition by ID
Dispositions API retrieves the ACW Disposition of the given conversation ID.
Endpoint
Method: GET
URL: https://api.<region>.cloud.uniphore.com/data-collector/dispositions/{conversationId}&tenantId=<tenantId>&environment=<environment>
Request
curl -H “Authorization: Bearer 911999706310ffbcb32981863e23ce72d5e60d7b” -XGET https://api.<region>.cloud.uniphore.com/data-collector/dispositions/{conversationId}&tenantId=<tenantId>&environment=<environment>Header Parameter
Authorization - Bearer <Token>
Path Parameter
Parameter name | Mandatory/ Optional | Type | Description |
|---|---|---|---|
| Mandatory | string | Id of the conversation whose disposition needs to be fetched |
Query Parameters
Parameter Name | Mandatory / Optional | Data Type | Description |
|---|---|---|---|
| Mandatory | String | The unique identifier for your account. |
| Optional | String | Operating environment type. Three out-of-the-box environments are provided for each account:
|
Example Response
{
"conversationId": "c4nq0x0o",
"startTime": 1595385702431,
"lang": "en-us",
"metadata": {
"agentId": "Agent",
"customerId": "customer",
"conversationType": "voice",
"journeyId": "c4nq0x0o",
"tenantId": "1",
"organizationId": "2",
"businessProcessId": "76"
},
"isReviewed": true,
"resolution": {
"hierarchy": "Hotel/Booking/Inquery/Accepted",
"data": "[{\"level\":\"Call Type\",\"value\":\"Hotel\"},{\"level\":\"Service Type\",\"value\":\"Booking\"},{\"level\":\"Issue Type\",\"value\":\"Inquery\"},{\"level\":\"Status\",\"value\":\"\"},{\"level\":\"Level-5\",\"value\":\"\"}]"
},
"manualEdits": {
"userId": "1",
"ts": 1598356053000,
"hierarchy": "Hotel/Booking/Inquery/Declined",
"data": "[{\"level\":\"Call Type\",\"value\":\"Hotel\"},{\"level\":\"Service Type\",\"value\":\"Booking\"},{\"level\":\"Issue Type\",\"value\":\"Inquery\"},{\"level\":\"Status\",\"value\":\"\"},{\"level\":\"Level-5\",\"value\":\"\"}]"
}
}
Response and Error Codes
Code | Response |
|---|---|
200 | OK – The request was successful |
401 | {“reason”:”Authentication failed”} |
404 | Record Not Found |
500 | {“error”: “Internal server error”} |