Features
Multilingual Automatic Speech Recognition (ASR): U-Analyze boasts state-of-the-art ASR technology with unmatched accuracy and customization capabilities. It processes several hundred hours of conversations per batch and can be adjusted to meet specific linguistic and regional demands.
Customizability: U-Analyze is adaptable to your specific business challenges. With experience across leading companies in various industries, we likely have pre-existing solutions that can be customized to fit your unique needs.
Industry-Specific Dashboards: Gain access to tailored dashboards that provide essential metrics for your industry, simplifying the analysis and aiding in decision-making.
Automated Call Evaluation: Move beyond auditing a small fraction of calls. Our tool supports 100% automated call audits, using advanced NLP algorithms to evaluate every interaction, enhancing communication efficiency and consistency.
Comprehensive Call Metrics: Instantly access detailed metrics such as summary, sentiment, overtalk, silence, and more without additional setup.
Scalability: Easily scale your operations without sacrificing performance or accuracy.
Extensive Telephony Integration: Seamlessly integrate with any global telephony system, including Avaya, Cisco, and Verizon.
Seamless Integration: Ensure smooth interoperability across all U products to enhance customer journey analysis.
Support and Extensibility: Enjoy ongoing support and comprehensive API access for complete call processing and data export, allowing full customization to meet operational demands.