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Uniphore Customer Portal

Create Organization and Organization Hierarchy

U-Discover uses a robust account hierarchy system to accurately represent the structure of customer organizations. These hierarchy is structured as a versatile tree, allowing detailed classification of teams and departments. Each account can be segmented into multiple hierarchical levels for effective management and analysis.

To Create a Node:

  1. Click Admin from Configuration section in the left pane.

  2. Select Organization Hierarchy tab.

  3. Click + button, the Add Node dialog appears.

  4. Enter the Label and Description

When created, each Node contain the following details. You can modify Label, Description and External Group ID.

  1. Node ID: Unique auto-generated id for each node

  2. Label: Name of the node

  3. Description: A brief description about the node.

  4. External Group ID: The organization id available for the node in the organization or customer's external system.

  5. Path: The path of the node. Example: UAnalyze NG/Node1/Child1

  6. Level: The level at which the node is created.

  7. Children: Number of Child nodes available for a node.

  8. Date created: Date on which the node was created.

  9. Last modified: Date on which the node was last modified.

Key features
  • Customizable hierarchy based on business needs, with nodes providing labels for organization categorization.

  • Node labels can be modified independently without affecting other configurations.

Note

Up to 7 child nodes can be created for each node.