Conversation Characteristics and Capabilities
Keyword spotting engine and proprietary recommendation algorithms to identify and prescribe improvements for each business goal. At 95.16 percent accuracy in lab conditions, the keyword spotting engine leads the industry, enabling consistent, predictable, and actionable insights.
Support for more than 80 global languages and all Indian regional languages with multiple dialects in each language, unrivalled by any other solution.
Ability to recognize and transcribe audio files in entirety.
Advanced noise reduction and silence detection capabilities to improve call quality.
Flexibility of on-premise or cloud-based implementation, augmented by a SaaS-based managed services business model.
Robust, scalable, enterprise-grade solution.
Flexibility to integrate with database management/CRM systems, allowing relevant data to be integrated within the software to make it more meaningful for the user.
Customizable array of reports for analysis and data capture on issues ranging from caller sentiment to opportunities won and lost, to regulatory compliance adherence.
U-Analyze Conversations brings the power of business intelligence, analytics, and text mining to provide valuable customer intelligence for marketing and business functions. With Uniphore’s speech analytics solution, contact centers can:
Train Call agents: You can measure agent’s performance to design customized training plans for your teams. U-Analyze Conversations lets you focus on specific improvement areas for your agents. The agent’s knowledge level of consumer inquiries and intellect in responding to those queries are monitored and scored to identify the improvement areas.
Increase Revenue: U-Analyze Conversations offers your agents more relevant up-sell and cross-sell suggestions in real time by monitoring conversations and identifying words used by customers.
Enhance Consumer Experience: U-Analyze Conversations throws up real time alerts for supervisors who can step in for course corrections by constantly monitoring improper conduct. Team managers can leverage meaningful intervention to ensure first call resolution every time.
Improve compliance: Compare and map agent conversations with call scripts for monitoring corporate compliance. Identify patterns and alert relevant teams who can quickly course correct and take necessary actions.