Administrator
An administrator can control the settings, configurations, and policies of business rules for the contact center, the scoring mechanism of agent quality, Customer satisfaction scoring (CSAT) and other scoring metrics like Risk and Compliance scoring, and manages users like quality analyst and agent, and configures various settings of U-Analyze Conversations product also administer single or multiple organizations for a U-Analyze Conversations client and not have access to Reports. Admin can access U-Analyze daily and process calls based on request from Analyst.
Multiple Administrators are created in U-Analyze using a standalone project. All the Administrators have access to all the Organizations of a specific client. One Administrator user can be created at an instance. Administrator can change the password during first login to U-Analyze.
Admin dashboard is the landing page when the Admin logs into U-Analyze. From the dashboard, Admin can navigate to three business flows:
User Management: Provide fine grade access control to users to access various features of the applications and grant entitlements to Organizations and Categories. The entitlements, features and permissions are defined in profiles and these profiles are assigned to users.
Organization & Category Management: Setup organization and categories.
System Management: Setup machine properties, file collection and system properties
Monitoring & Auditing: Monitor the progress of processing of Audio Calls and keep track of potential security breaches or internal misuses of information.